Delivering To all of Maui County with ALOHA!
 
 
 
FREQUENTLY ASKED QUESTIONS: Life’s a Beach! Leave the Shopping to Us
General
Q: What days and times do you deliver?
A: We deliver daily to all of Maui County ( Islands of Maui, Moloka’i & Lana’i). Your items will be delivered to your room and put away prior to your arrival, OR if you are already here between the hours of 7am to 7pm. We are proudly serving all hotels, condos, resorts and home to homes throughout Maui County.

Please click here and you will be connected with
Our affiliate on Kauai, www.kauaikiss.com/
 Our affiliate on Oahu, Honolulu, www.islandgroceryservice.com
Our  affiliate on Big Island, www.aliigrocerydelivery.com
Q: How can I contact you?
A: The easiest way to contact us is by filling out our contact form or by calling (808)280-7526 between the hours of 7 AM - 7 PM Hawaii time or 9 AM - 9 PM Pacific time. We receive this form immediately and will respond as quickly as possible. Please visit our contact us page for other methods of contacting us.
Q: Can I place additional orders once I arrive at my vacation destination if I don't have access to a computer?
A:We will accept additional orders for next day delivery via email info@mauigroceryservice.com by Noon and we will deliver your order between 7am to 7pm the next day. If you do not have a computer with you please check with your hotel's front desk and they will direct you to one, or you can call us at (808)280-7526
Delivery
Q: What is your delivery range?
A: We deliver to all of Maui within 24 hours. For Lana’i and Moloka’i Please allow 1 extra day to make Ferry arrangements, ferry + delivery charges are $250.00. Your order will be promptly taken care of and have it stocked in your room prior to your arrival OR if you are already here between the hours of 7am to 7pm the next day.
Q: Can I order the same day I want it delivered?
A: Possibly *. We need to have time to shop, deliver and stock your grocery order in your room thus enabling us to offer you the highest level of service. If you order by Noon it will be delivered the next day between 7am to 7pm.
*Same Day Delivery:
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If you are ordering for same day delivery the order must be in by 8 AM to be delivered by 6 PM the same day and there is a surcharge of $10.00. You will be notified if we cannot meet the 6 PM delivery time.
Q: Do you have a delivery fee?
A: Our delivery fee is $45.00 (minimum $40 dollar order) as that includes shopping, unpacking your order and putting your groceries away in your room. Hana Maui, Lana’i & Molokai’i delivery fee is $250.00
Q: What if I am not there during the delivery time?
A: No need to worry and we work with the hotels and resorts to insure your order is delivered and put away in a timely manner, this is why we ask for your accommodation name, room number, flight and time of arrival. If it’s a Home delivery we do require someone to receive and sign for the order please provide day and time so we can best accommodate your needs
Q: Do you only deliver to vacationers?
A:No. We serve all of Maui, Lana’i and Moloka’i , Hotels, Resorts, Condos and Homes.
Customer Service
Q: What if I am missing an item?
A: If you are missing an ordered item please contact us immediately at (808)280-7526 these are Maui numbers so if you are using a cell phone you may need to add a 1 and 808 when dialing. We will locate the item and bring it to you as soon as possible. After 24 hours, we can no longer be responsible for missing items. We "triple check" all orders when they are picked up, packed and before they are delivered. It is extremely important for us to know if we made any mistakes so we can fix them immediately
Q: How do I contest a charge on my credit card?
A: If you feel there is an incorrect charge on your credit card, please contact us immediately. We will work with you to identify the charge and settle any issues quickly and to your satisfaction.
Q: : There is a problem with my groceries, what should I do?
A: We handle all customer complaints seriously. Please contact us immediately at 280-7526 if you have any concerns about your groceries. We require you to contact us within 24 hours if you feel an item is missing. Our business rests entirely on delivering the highest quality of groceries in a timely manner so we always want to know if you are unhappy with your order.
Ordering
Q: What types of payment do you accept?
A:We accept credit/debit cards. Presently, they are Visa, MasterCard, JCB, AMX, and Discover. You can determine which method you wish to use during the checkout process. All orders must be prepaid prior to delivery.
Q: My credit card got denied - I double checked the number and expiration date, and I know for sure there is enough credit on my card. What gives?
A: If you entered in the number and the expiration date correctly, your card may have been denied because the billing address you supplied us with does not match the address on file with your credit card company. Some credit card companies will not authorize the transaction unless we have the correct address - it's for your own security.
Q: Can I change my order after it has been placed?
A:If you wish to change an order, please contact us (prefer email for clarification purpose) with the items you would like to change (add or delete) at least 24 hours prior to your scheduled delivery time and we will make adjustments on your credit card.
Q: How do I cancel an order?
A: Canceling an order can be completed by contacting us (again email preferred) and stating your name, order number, and request for cancellation. Orders need to be cancelled 24 hours prior to your arrival date. If it is later than that a $20.00 cancellation fee will be incurred.
Grocery Questions
Q: Do you have a minimum order amount?
A:Yes, our minimum order including delivery is $75. You will not be able to checkout until your shopping cart amount is above $75 which includes the aforementioned delivery charge of $39.00. Beer, Wine and Spirits can be included in this delivery charge.
Q: How do I know my groceries are fresh?
A: We check each item for an expiration or pull date to make sure that you are only receiving the best possible quality item.
Q: How do you select your groceries?
A: Maui Grocery Service employees focus quickly on picking only the groceries you select. Our employees understand the only way to keep customers pleased is providing them with the best Groceries, Produce or Meat items possible. We want you to be happy with our service.
Q: Where do your groceries come from?
A: We currently shop at a number of grocery stores in the area. Costco, Safeway, Foodland, Wholefoods, WalMart, and other Specialty stores. Our goal is to offer you a large selection of groceries. From customer service and prices to grocery quality and selection, the grocery stores we shop at must offer our customers a great selection.
Q: What do you do if an item is out of stock?
A:We attempt to obtain every single item on your list. At times, the item (s) you choose may be out of inventory as about 80% of all grocery items are transported by ship or can be in poor condition at the store. If this is the case, we will make every effort to find a suitable replacement.
Q: I want an item that is not in your list, what do I do?
A: We will be more than happy to add any groceries you suggest and do our best to acquire it for you. At the end of your order please add those items not found on our site in the “special instructions” and we will contact you about their availability. Please click here to suggest items you would like us to add and we will do our best to obtain the requested item (s).
Q: What is your alcohol policy?
A:Alcohol, Beer, Wine and Spirits can be included with your grocery order. We will call you prior to purchase and delivery to verify your age. (Hawaii law states you must be 21 years of age to purchase alcohol).
Q: What is your tobacco policy?
A: We do not offer for sale any tobacco products.
Security & Privacy
Q: Do you sell or trade my personal information?
A: ABSOLUTELY NOT! We value your privacy and ensure your information is protected and only used internally to improve your experience. Your information can only be accessed when you sign in or by request.
Q: What is Maui Grocery Services Privacy Policy?
A: Read Our Privacy Policy
Q: How do I know my order is secure?
A: At , we want you to feel safe while shopping with us. That's why we use Authorize.net for our credit card processing. Authorize.net is a trusted provider of Internet infrastructure services for the networked world. Millions of times each day, its SSL, identity and authentication, and domain name services allow companies and consumers all over the world to engage in trusted communications and commerce.
 
Authorize.net verifies our address and business standing for your comfort. In addition they encrypt all of your personal information, including name, address and credit card number, as it is submitted to our Web server. Once received, your personal information is stored in our secure data center.
Q: Can I give you feedback/suggestions?
A: Definitely! Your suggestions are what created our business, and your suggestions are what will make our business grow. We love to hear what you have to say about any facet of our business and encourage you to let us know any thought you have about Maui Grocery Service. Send any comments, suggestions, or feedback to us. info@mauigroceryservice.com
Mahalo for your time and we look forward to serving your needs. Now it's time to look forward to your vacation in Maui.


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